We are committed to delivering your order accurately, in good condition, and always on time.
- All our orders will be shipped through reliable and reputable postal or courier services.
- Usually it takes 1-2 business days for your order to be shipped. However, in exceptional cases when items are on back order, it may take slightly longer.
- We ship on all weekdays (Monday to Friday), excluding public holidays.
- Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
- In the unlikely event that we are not able to ship your order completely within 10 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded in full through the same channel you used to make the payment.
- While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care +60-3-2273 5375, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Tracking code will be provided by SMS and email once order has been processed. You may use this code to track the shipping status of your order on our website by clicking Track My Order.